Ostinafastboat.com acts as a booking agent only for all bookings made on Ostinafastboat.com. Ostinafastboat.com has entered into contracts with the service providers on our website. Ostinafastboat.com undertakes no responsibility for and is not liable for, the misrepresentations, breaches of contract, breaches of statutory duty, or negligence of any of the providers and other suppliers of services whose products and services are sold through us.
By proceeding to book services through the Site, you accept that you will indirectly be entering into a contract with the service providers and therefore any claims or complaints should be made directly with the accommodation and /or service provider. In the event of any claims or complaints please also contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Transport
Optional hotel transfers in Bali are available depending on where you are staying. Additional charges apply if you are staying outside the free pickup areas.
Reconfirmation by latest 1 day before. Pick-up and drop-off areas: Sanur, Kuta, Legian, Seminyak, Jimbaran, Nusa Dua, Tanjung Benoa, Denpasar, and central Ubud.
Bookings, Payment, and Confirmation
- Booking has to be made in advance.
- Any last-minute requests to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our reservation at+62 813 3823 0819.
- Booking confirmation will be sent automatically to your registered E-mail address.
- Ostinafastboat.com only receives payment via Paypal or local bank account otherwise payment can be done upon departure in the respected boat company.
- Ostinafastboat.com only receives payment via Paypal otherwise payment can be done upon departure in the respected boat company.
In case of payment is prepared to be done upon departure, a Ticket will be issued by the Boat Company after payment is completed.
Cancellation
- Cancellation earlier than 2 days before the departure date will be refunded 100% of the total amount,
except for a group booking, there will be an administration fee of 10% of the total amount
- Cancelation made one day before departure or on the date of departure 100% charge will be applied
- Trip Cancellation caused by bad Weather (All Fast Boat Operators stop operating)
there will be an administration fee of 5% of the total amount
- The refund will be processed at a minimum of 24 hours during our working days
- The cancellation procedure is by sending us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Force Majeure
Ostinafastboat.com will not be liable for any changes, cancellation, effect on your booking, loss or damage
suffered by you or for any failure by the accommodation or other service providers and/or Ostinafastboat.com
to perform or properly perform any of our respective obligations to you which is due to any event(s) or
circumstance(s) if the non-performance is caused by force majeure.
By way of example, force majeure includes, but is not limited to, Weather, war, revolution, terrorist act,
closure of borders, epidemic, natural catastrophe, or other causes that seriously affect both parties
and other unforeseeable causes beyond Ostinafastboat.com's control.
Price and Additional Service
- Ostinafastboat.com has the authority to change the price at any time without any notice.
- The price listed on this site are priced only for boat transfers from port to port.
- Additional services (Pick up and drop off) are complimentary and provided by fast boat operators to a certain area.
- These services can be given only if you fill out your hotel details on the booking form provided.
- Hotel pick-up and drop-off cannot be claimed as one package with the price listed for boat transfers.
Insurance
Ostinafastboat.com will not be liable for any changes, cancellation, effect on your booking, loss or damage
suffered by you or for any failure by the accommodation or other service providers and/or Ostinafastboat.com
to perform or properly perform any of our respective obligations to you which is due to any event(s) or
circumstance(s) if the non-performance is caused by force majeure.
By way of example, force majeure includes, but is not limited to, Weather, war, revolution, terrorist act,
closure of borders, epidemic, natural catastrophe, or other causes that seriously affect both parties
and other unforeseeable causes beyond Ostinafastboat.com's control.
Disclaimer and limitation of Responsibility
- Ostinafastboat.com is an agency selling ticket for the following services;
Fast Boat from Bali to Gili Trawangan, Gili Meno, Gili Air, Lombok and back to Bali.
- We will not take any responsibility of delay or missing your flight, injury, losses, damage,
an accident during your traveling or trip that causes death, inconvenience caused by boat operator staff, or delay of
pick up time and not provide pick up by the operator or late departure of the boat, Sea condition which is causes
arrival late or not in time, change the boat route which is caused arrival late, wet, etc.
All of these are the policy of fast boat operators and the fast boat operator responsible.
That condition cannot be claimed to Ostinafastboat.com. Ostinafastboat.com will not responsible
for any additional charge for rescheduling, caused the boat is not operating or canceled and
transferred to another vessel (Ferry or Flight) by a fast boat operator.
- The trip is not suitable for passengers older than 60 years and infants (0-2 Years)
Complaints
In the event that you have reason to complain or experience any problems with the fast boat service
or other service providers please inform their staff or management immediately, to enable them to take appropriate action.
Please can you also contact us to help with the assistance we can provide at This email address is being protected from spambots. You need JavaScript enabled to view it. / Whatsapp:+62 813 3823 0819